The bad news is you've now been exposed to the world of carrier violations. The good news is that we're here to help.
The process for delivering a text message looks like this:
A carrier violation is when the cellular carrier (Verizon, AT&T, T-Mobile, etc.) receives a text message from our messaging service, however elects not too populate that text message to the customer’s cell phone. (Put simpler, “they didn’t get the text.”)
The carrier tells our messaging service (who then tells us) that they will not be delivering the text.
The customer is always right!
When customers of the carriers get text messages that they deem to be spammy, bad things happen. They may file complaints with the carrier or governing bodies. They may use their phone less or decide to use a different platform for messages. Or even catastrophically, they may elect to switch to a carrier who provides better filtering on the messages.
Therefore, it is in everyone’s best interest for carriers to prevent what the customers find as offensive content off their devices.
Trust us, as an end-user of a carrier service yourself, you should be very happy that they do this.
If you were texting customers from your personal cell phone, you’d never know. You’d simply have a whole lot of people who didn’t get your texts. Similar to how SPAM works with e-mail, you know that it exists even though you can’t see it.
In FranFunnel, we offer the ability to see when messages aren’t delivered properly. When you try and send a message that doesn’t make it through, it turns red:
If a particular lead has always had red texts, that likely means that their number can’t receive texts at all. If there is a red text amongst a series of blue texts, then that particular message likely committed a carrier violation.
Ah yes. The ultimate question.
If you have several carrier violations associated with your account, it may be too late. Your outbound texting number has likely been flagged permanently and there’s basically nothing you can do to fix this.
Your best option is to contact FranFunnel and ask about an account reset. In certain instances, there are actions we can take to get your account back on the right track.
But ultimately, the way to avoid carrier violations is to avoid sending content that the leads would find objectionable. Some tips include:
When you’re debating whether the lead will find the text objectionable, remind yourself of the texting golden rule: